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These policies carefully as they, along with Terms of Sale, govern any and all e-commerce purchases transacted under, through, or within kmact.comdomain or KM ACT e-commerce platform.
Before Returning Product
Prior to returning product, call 281-405-0888 for a Return Material Authorization (RMA).
Once you obtain a RMA number, we will accept products for return or exchange within 14 days of invoice, as long as they are [unopened and] returned in their original packaging. We will credit the purchase amount (excluding shipping and handling charges) of the returned item to your account within one billing cycle.
If the product was damaged during shipment, KM will not accept the return. Instead, a claim must be filed with the delivery company. Such claims must be made to the carrier within 15 days from receipt or such shorter time as may apply under the terms of carriage. Products that are returned more than 15 days after purchase will not be accepted or credited.
Shipping fees for refunded items must be prepaid by you. If you have further questions, please contact our Customer Service department by phone at 281-405-0888 or request quote/service